South Northamptonshire Council (SNC) has made it even easier for residents and businesses to access information and services with a new online contact form.
Published: Tuesday, 8th September 2020
The mobile-friendly form allows users to access a huge range of services and information with the click of a button, including finding out about waste and recycling across the district or making a Council Tax payment.
The contact form also gives links to further information about the services provided by the Council, which can help users find the answer they are looking for quickly and in one visit.
Users can also upload photos and documents to the form, using a smartphone or computer, which eliminates having to deliver them by hand.
Councillor Andrew Grant, SNC's portfolio holder for customer services and IT, said: “The web form is a really useful resource for South Northants residents as it enables them to access information about a huge range of council services, in one place, from their mobile phones or tablets.
“It is more important than ever to ensure information about our services can be accessed remotely and as easily as possible. This new feature on our website allows residents to engage with us 24/7 and get the answer they need quickly.
"A lot of work has gone on behind the scenes with staff from across the Council to develop this new service, and we hope residents agree that it is now much easier to find what they are looking for and much more customer-focused.”
Cllr Grant went onto say: “By developing more of our services online, we are able to free up time for our customer services team to focus on helping customers with more complex queries”.
Visit www.southnorthants.gov.uk and click on ‘contact us’ on the homepage to access the new form.