Online help at hand as digital hub opens its doors in Towcester

Residents who want to improve their online skills are being encouraged to attend a new digital hub, which will be launched in South Northamptonshire in the new year.

Published: Thursday, 5th December 2019

In partnership with Citizens Advice, South Northamptonshire Council (SNC) will be hosting a Digital Advice Hub at the Forum in Towcester.

During the Hubs, a trained Digital Advice Coach will be available to help residents become more confident with the use of computers and in accessing online council and government services, including the Universal Credit System.

Belinda Green, Operations Director at CSN Resources, said: "Not everyone feels comfortable going online to use council and government services, such as making payments or ordering bulky waste collections. But with more and more services moving online it is important that people can get proper access to advice and make sure they can use the internet. Therefore, these Hubs will play an important role in bridging that gap.

"Digital services will remain backed-up by phone lines and residents can still make appointments to see officers in person. But accessing our services online will also allow us to provide these services at a lower cost and use that money to improve our services."

Citizens Advice are currently recruiting volunteers and hope to launch the service in the new year. If you’d like to join the team, please email recruitment@citizensadvicenosn.org.uk.

When first trialled in Stockport, Citizens Advice saw a 60 per cent rise in the number of people accessing their services online.

Using the computers in the Atrium at The Forum it is hoped the Hubs will be an example of how the service could work for the rest of the East Midlands region.