Council portal puts residents in control

Residents now have the option to receive bills and pay their council tax online following the launch of a Citizens’ portal by South Northamptonshire Council (SNC).

Published: Tuesday, 17th September 2019

Up till now Council Tax payers were required to print, sign and return direct debit mandates by email or post. They will now be able to complete tasks online at their own convenience.

The Citizens’ portal will also service small businesses and landlords and contains a host of other services, including: direct debit amendments, change of address, and those in receipt of Housing Benefits or Council Tax Reduction will be able to view their details and check payments have been made.

Cllr Andrew Grant, SNC’s portfolio holder for customer service and IT, said: “South Northamptonshire has one of the highest Council Tax collection rates in the country, so there hasn’t been a strong need to update the way we do things.

“But the world has moved on and residents rightly expect to be able to go online, at any time of the day, and complete transactions in a way that fits into their busy lives.

“There are those who prefer not to go online, so we’ll keep those traditional methods of payment open to them.

“But the more people who use the portal means less paper work and fewer hours processing payments. That saves money which can be better spent on other council services.”

To use the portal, follow the link below and complete the account creation process which includes an email verification.

Anyone wanting to use the portal will need the Council Tax/Benefit Claim/Creditor reference number to access their details which can be found on the top right hand side of any recent letter they have received from the council.