Freedom of information requests

Any information held by us can be given to you. There is a limited amount of information that may be confidential and we cannot let you have. The law calls these "exemptions". We will tell you if that is the case.

We have a publication scheme that lists all the kinds of information we have.

Make a freedom of information request

You can also make a request by email to customerservice@southnorthants.gov.uk.

To make it easier for us to deal with your request please include:

  • Your name
  • Your address
  • A clear summary of the information you want
  • Any particular format you want for the information (such as email, pdf or a letter) although we cannot guarantee to supply the information in the format you ask for

Please make the request as specific as you can, we cannot always help you with very general requests. We may have to come back to you to check what you want in more detail.

It is our job to help you make the request and to get the information you want, so please ask for help if you need it.

We must come back to you as quickly as possible and no later than 20 working days after you made your FOI request. We will let you know if we hold the information and give you the information you want. If we can't give you the information – for example, it may be "exempt" – then we will tell you why.

We may charge you if we have to convert the information into a different format. We may also charge for any photocopying and postage costs.

If you request environmental information we are also entitled to charge you for the staff time that we incur in locating and supplying the information sought. The cost of staff time will vary according to the seniority of the staff and the length of time involved. We will let you know if your request will incur a charge, and require payment of it, before we process it. We can provide an indication of any costs on request if you are considering making a request for environmental information.