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Informing your Landlord of disrepair

Your landlord has a legal responsibility to carry out repairs in a timely manner. They should not charge you for any costs associated with these repairs unless the disrepair was caused by you, your household, or your visitors.

Tenants should always report any disrepair or poor conditions that may arise to the landlord as soon as possible. Delaying reporting an issue could lead to the situation becoming worse. Most landlords will make repairs when they’re made aware of an issue. It is important that you agree with the landlord when contractors can access your home to undertake the work.

If your landlord does not do the repairs you should contact them in writing, setting out the issues in your house and the action you want your landlord to take. Writing to your landlord could protect you from a retaliatory eviction if you need to involve us.

You can use our sample letter to help you. The landlord’s address should be provided in your tenancy agreement; you have a legal right to know your landlord’s postal address.

If, after 14 days from making a complaint, the landlord does not reply or that reply is inadequate, or they respond by issuing a section 21 eviction notice, please contact us and ask us to investigate and carry out an inspection to verify the need for a repair (using the Housing Health and Safety Rating System) and verify whether a property contains serious health or safety hazards.

Action we can take

We have responsibility for the condition of all types of housing in the district. These responsibilities are set out in government legislation and guidance.

We will consider the circumstances of each individual case when deciding what action can be taken.

Making a disrepair complaint to us about rented accommodation

Before making a complaint to us we will have expected you to inform your landlord of the defects you want to be corrected and have given the landlord an opportunity to do the work. If you have done this and still need our assistance you will need to provide us with certain information.

Private renting tenants

New guidance released by the Government regarding disrepair, check how to get repairs done in your private rented home can be found at Gov.uk repairs questionnaire.

There is also general advice on renting that can be found at Shelter

If you have written to your landlord and they will still not make repairs we can help you. Please contact us.

You will be asked to provide:

  • Evidence that you have contacted your landlord
  • Your address and contact details including your email address
  • Your landlord’s contact details
  • Details of your tenancy
  • Details of the disrepair that you want to be sorted and the effect it is having on you

We will need to contact you to inspect the house and write to your landlord, so please make sure you provide all the information we ask for.

Social renting tenants

As a tenant with a social landlord (Housing Association), you have the right to make a formal complaint using your landlord’s complaint process which should be available on their website. If you are unhappy with the response to your complaint you may make a complaint to the Housing Ombudsman Service to help resolve the dispute.

If you have followed your landlord’s complaint process, and still need our help, you can contact us. Please make sure you have proof of your complaint available.

You will be asked to provide:

  • Details of the complaint you made using your landlord’s complaint process
  • Your address and contact details including your email address
  • Your landlord’s contact details
  • Details of your tenancy
  • Details of the disrepair that you want to be sorted and the effect it is having on you

If the defect is likely to cause you immediate harm example electrocution, flood or falling structures please contact us once you have informed your landlord.