EH Sense - Training cancellation policy

On-line training courses

  • All on-line training courses are non-refundable once booked

Taught training courses

  • Over 14 days prior to the course date, a 100% refund will be given
  • Less than 14 days prior to the course date, a 50% refund will be given
  • For non-attendance, 100% course fee payable (no refund)
  • Please contact us on the day of the course if you are ill. In this situation or any of the above, we may allow you to transfer to the next course
  • If we cancel the course, a full refund will be provided or a transfer to another course offered
  • Refunds will be issued within 10 working days from date of cancellation


  • If you arrive up to 15 minutes late, it will be up to the invigilator as to whether you can attend. This time will be deducted from your exam time.
  • If you arrive over 15 minutes late, you will not be permitted to take the exam, and you will need to arrange a re-sit.

Re-sit costs

  • Any delegates unsuccessful in the exam may arrange a re-sit. This will be charged at £50.