Experiencing domestic abuse

Accessing help and support

Help and support is still available if you are experiencing or concerned about domestic abuse. Most services are operating by phone rather than face to face, during the COVID-19 pandemic.

The council work with Northamptonshire Domestic Abuse Service (NDAS) to provide support, advice and help to keep you safe. NDAS work with people of all genders. If you need help you can:

  • call the NDAS Helpline 24 hours a day on 0300 0120154
  • If you cannot speak safely, email NDAS on advice@ndas-org.co.uk and the worker on duty can give you their number to text them on.
  • if you are in immediate danger call 999. If you are unable to speak on the phone, there are systems to connect you to the right service:
    • From a mobile phone, you can use the ‘Silent Solution’ system. Press 55 and the operator will transfer the call to the relevant police force as an emergency. The police call handler will ask you a series of yes/no questions. If you’re still not able to speak, listen to the instructions you are given so the handler can assess your call and send help. Calling from a mobile does not allow the police to track your location.
    • If you cal from a landline, pressing ‘55’ will not work. If you can’t speak, stay on the line and the operator will connect you to a police call handler. If you need to put the phone down, the line will stay open for 45 seconds. If you pick it up again during this time and the operator is concerned for your safety, they will put you through to a police call handler. Calling 999 from a landline means the police may be able to retrieve information on your location to send help.

The National Domestic Abuse Helpline also provides emotional support and advice on options. It is the gateway to the network of refuges available in England and can signpost you to your local domestic abuse services.

  • Call their free 24-hour helpline: 0808 2000 247
  • Complete their online form with the option of requesting a safe time to be called back. You can also receive automated guidance via their instant messaging service on how to secure any devices you use to make contact.

The National Centre for Domestic Violence (NCDV) provides a free, fast emergency injunction service to survivors of domestic abuse and violence regardless of their financial circumstances, race, gender or sexual orientation. NCDV's website explains the range of emergency legal remedies available to protect survivors of domestic violence from further abuse, including the threat of more violence, so they can live a safe life. These remedies include:

  • Non-Molestation Orders
  • Occupation Orders
  • Prohibited Steps Orders
  • Enforcement
  • Domestic Violence Protection Notices (DVPN)
  • Restraining Orders

To contact NCDV: