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Have Your Say
We want to deliver the right service to you. To do that we must listen to you and find out what you want.
We are working hard to put in place a range of different ways you can talk to us about what you want – and tell us what you think about our work and plans. There are a number of ways we do this.
- By talking to groups who speak for people with similar interests
- By asking our customers to tell us in surveys what they think about our service
- By talking to people on our Citizens' Panel, which is made up of 1,000 people living in the district.
If you want to join one of our groups, let us know by emailing customerservice@southnorthants.gov.uk
If you want to know more about how we are consulting local people, download our strategy by clicking on Consultation and Community Engagement Strategy (doc).
The Annual Consultation Programme
Here are full details of the planned consultations and surveys we are doing this year:
| What | Why | How | When | Who |
|---|---|---|---|---|
|
Council Tax and NNDR bills |
To ensure the timely collection of Council Tax and NNDR |
Direct mailing of Council Tax and NNDR bills |
March 2009 |
All residents and business of the District that are liable for Council Tax and NNDR |
|
Council Tax Leaflet |
There is a requirement to provide certain information with Council Tax bills. The majority of this information is contained within the Council Tax leaflet |
Inclusion of Council Tax leaflet in Council Tax and NNDR bills |
March 2009 |
All residents and business of the District that are liable for Council Tax and NNDR |
|
Summary Statement of Accounts Consultation |
To ensure that the Summary Statement of Accounts is understandable and meaningful |
Questionnaire/survey to members of the Citizens’ Panel |
May 2008 |
Citizens’ Panel as representatives of residents of the District |
|
Budget Consultation |
As part of setting the Council’s budget there is a requirement to formally consult with Businesses (as a minimum) on the draft budget proposals |
Questionnaire, press release, website |
January/February 2009 |
Businesses in the District and the public |
|
Housing Strategy and Homelessness Strategy |
To consult with the Public and all stakeholders on the development of a new revised strategy |
Stakeholder meetings , pubic consultation press release etc. |
Ongoing |
Residents and stakeholder organistaions |
|
Customer contact Centre consultation |
To measure the impact of the Customer Service Centre on customer satisfaction |
To be determined |
To be determined |
Sample of users of the council’s customer contact centre |
|
Statutory requirement |
Questionnaire – via countywide procurement |
Autumn 08 |
Random sample of residents from across the District |
|
|
Local Development Framework Documents, Major Planning Applications, Development Briefs |
To engage with all elements of the community with regard to statutory and discretionary planning activities |
Through the Statement of Community Involvement (SCI) endorsed by Cabinet and a Government Inspector – see SCI for details |
Ongoing throughout the year |
All sectors of the community, including residents, business interests, amenity groups, statutory undertakers etc –see SCI |
We are very clear about what standards of service you should get from us – to find out what these are, download our leaflet and charter by clicking here.
The leaflet also tells you how to make a complaint, compliment or comment - and gives you a form to do it on.
But you can also contact:
Policy and Performance team
Telephone: 01327 322322
Minicom: 01327 322275
Email: customerservice@southnorthants.gov.uk