Complaints and Comments

Introduction

Our aim is to provide you with a high quality, efficient and courteous service. We are sorry if you feel that we have not managed to achieve this. If you let us know the details of your concerns, we will look into the matter and try to put things right for you if we can. We will also try and take action to avoid the problem arising again for you and other people.

Before you submit your complaint please look at our 'Who should I contact' page.

How to complain

The Council has a two stage process for dealing with complaints:

If you are still not satisfied with our response to your concerns, you can pursue the matter further through the Local Government Ombudsman. The Ombudsman will only investigate complaints which have been through the two stages above so please give us the chance to try and put things right for you first. We can give you a leaflet about how to complain to the Ombudsman or you can visit their website or phone them on 0300 061 0614.

Complain about a Councillor
If you want to complain about the conduct of a member of South Northamptonshire Council or a member of a parish or town council in the district, these are dealt with differently to other complaints. The councillor complaints procedure (144 kb pdf) sets out the arrangements for dealing with complaints of councillor misconduct.

Please note that the Monitoring Officer can only consider complaints about the behaviour of a member. It will not deal with complaints about things that are not covered by the members' code of conduct, such as complaints about council services. If you make a complaint to the Monitoring Officer it must be about why you think a member has not followed the code of conduct.

If you need help to complain

We understand that some people find it difficult to complain. If you need help, please contact our Customer Service Team. We will appoint someone to help you make your complaint and support you while we investigate your concerns.

Contact details

Customer Service Team
Email this service
01327 322322

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