South Northamptonshire Council is committed to safeguarding the privacy of visitors to its website.
Most of the Councilís website may be accessed without telling us who you are. In certain places, you may be asked to provide us with personal information about yourself to enable us to provide you with services which are personal to you or which apply to a specific location.
In all cases, our aim is to be open and transparent about the information we collect and why we collect it and to use the information to improve the quality of services that we provide.
What information do we collect?
We collect, store and use the following types of information:
- Information about your computer - such as your geographical location and IP address (A unique string of numbers separated by periods that identifies each computer attached to the Internet.)
- Information about your visits to and use of the website (such as your browser type and version, referral source, pages viewed, route taken through the website, length of visit and number of repeat visits).
- Information you provide for the purposes of registering with us or subscribing to services and notifications (such as name, address, date of birth, e-mail address, phone number etc).
- Information relating to any transactions you carry out on this website, including information used for purchasing services (such as bulky waste collections).
- Other information that you choose to reveal about yourself, for example via forums and consultations and via comments on processes such as planning applications where these appear on the website.
When you use part of the website which requires you to register, you are identified when you log in using your username and password. Your details are held in a secure environment which is unavailable to the public.
For monitoring web site usage and similar purposes, we may use a 'cookie' to tell if a computer has visited the site before. This does not collect personally identifiable information. A cookie is a small text file sent by a web server to a web browser which is then stored by the browser on the userís computer. The information that it contains is sent to the server when the browser requests a page of information from the server so that the web server can identify and track which pages have been visited.
A cookie is a piece of text stored on a user's computer by their web browser. Cookies are used on most websites but you can disable this feature using the ĎToolsí available in your browser if you wish. You can browse most of the South Northamptonshire website if you have cookies disabled but certain features may not be available to you.
How we use your information
We may use the information submitted to us via the website to:
- administer the website
- produce statistical information to help us improve the website
- deal with queries and complaints about the website
- enable the use of specific services on the website
- arrange services requested or purchased via the website
- send information which people have requested
- send information which we think may be of interest to people
Disclosure of Information
We do not generally make information available to third parties. We may however disclose personal information without your consent if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, to protect the legal rights or property of South Northamptonshire Council, a registered user or third party or to prevent personal injury.
Can I access my personal Information?
You have the right to request a copy of the personal information that we hold about you with regards to the website. You can also request that any incorrect information about you be updated. If you would like to know what information we hold about you, please make a request under our Data Protection Act process.
For the purposes of the Data Protection Act 1998, the Data Controller responsible for information collected on this website is South Northamptonshire Council. The Councilís registration number is Z602550.
Security of your personal information
We apply best practice as far as reasonably possible to prevent the loss, misuse or alteration of your personal data. We store information on servers which are password and firewall protected and we ensure that all relevant transactions are carried out using secure means.
You can help ensure the security of your information by keeping your username and password confidential if you have registered on the site. Other than when you log in to the website, we will not ask you for your password.
Last updated: 23rd May 2011