Anglian Water supply mains water to most premises in our district. They are responsible for ensuring that the water they supply is safe to drink. However, we work with Anglian Water by checking compliance with standards and responding to any incidents.
We have responsibility for monitoring the quality of private water supplies (i.e. supplies not provided by a water company) and bathing water in swimming pools and spa pools in the district.
If you have any problems with your mains water supply or your wastewater services, you should contact the Anglian Water Helpline on 08457 145 145
Further information is available from Anglian Water.
The Drinking Water Inspectorate are the national body for ensuring the quality of water and they regulate the water companies
|Private Water Supplies||
Any premises that get their drinking water from a spring, well or borehole is deemed to be a private water supply. We monitor certain private water supplies in the district to ensure the water provided is safe to drink.
|Private Distribution Systems||If Anglian Water provide water to your site which you then supply onwards to other premises, then you are responsible for the quality of this water as it is a private distribution network.|
We monitor the quality of water in public swimming pools and spa pools. The frequency of our monitoring is risk based and dependant on factors such as the frequency of usage of the pool. It is the responsibility of the operator to carry out their own more frequent checks. The Health and Safety Executive and Health Protection Agency have developed joint guidance on the management of spa pools to control risk of infection.
Please contact the Health Protection team on 01327 322281 or email firstname.lastname@example.org if you need further information on any of these topics.