Environmental emergencies

We operate an emergency out of hours service to provide response to serious or ongoing environmental health related incidents such as noise and smoke complaints. You can contact us out of office hours on 0800 160 1022. A call handler will answer your call and advise you appropriately on what action can be taken. A professional officer can be deployed to an incident if this is appropriate.

If you are contacting us for the first time regarding an issue your details will be taken together with a description of the problem. The complaint will be passed to an officer immediately the next working day for action.

Stray dogs

If you find a dog outside normal office hours you should contact the council's out-of-hours service 0800 160 1022 or take the dog to our acceptance point for stray dogs:

Forest Lodge Kennels,
Forest Road,
Northampton, NN7 2EQ.
Tel: 01604 862239.

These kennels are open 7 days a week between 8:00am and 4:00pm.

It must be noted that an officer is not on 24-hour call to collect a stray dog, however, arrangements can be made with the operator for collection of the dog immediately the next day.

Injured dogs found outside office hours should be reported to the RSPCA. Residents should continue to contact the Police regarding dangerous dogs, dogs worrying livestock, and to report stolen dogs.

Highway emergency

If the issue is related to a highway such as street lighting, road surfacing or a road closure then this is the responsibility of Northamptonshire County Council who can be contacted on their emergency number 07000 782 112.

For incidents affecting the A43 and M1 trunk roads/motorways the responsibility is with Highways England who can be contacted at their 24 hour central command on 0300 123 5000.

Pollution of water

Pollution incidents of rivers or water courses need to be directed to the Environment Agency 0800 807060.

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Contact details

Environmental Protection Team
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01327 322323

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